Tell us what you’re chasing.

The details that get it right first time

Most wrong parts are not sent in error — they are sent against an incomplete description. A model name on its own rarely narrows a vehicle down far enough. These are the details that do.

• Build date, not just the year. The compliance plate carries a month and a year, and manufacturers change parts mid-year. A January build can take a different component from a December one of the same model.
• Body and badge. A hatch, a sedan and a wagon share a name and almost nothing else. An SR5 and a Workmate are not the same vehicle past the grille.
• Which side. Left and right are from the driver’s seat looking forward. “Passenger side” is unambiguous and nobody has ever argued about it.
• The VIN. Seventeen characters on the compliance plate or rego papers. It is the single fastest thing you can give us.
• Colour code, for panels. On the same plate as the VIN. With it we can often send a panel that needs no paint at all.

What happens after you send it

Your enquiry goes to the counter that handles your make, not a general inbox. That person checks group stock across all seven divisions — every staff member works from the same live inventory — and comes back with availability and a price.

If we haven’t got it, we go and find it. Between our own yard and the national recycler network we will usually locate it, and there is no charge to ask. New stock arrives every week, so an answer of “not today” is worth asking again in a fortnight.