Free download
Getting the right part first time.
A 6-page guide for mechanical workshops, panel shops, car yards and fleets. What to have in front of you before you ring a wrecker — and the direct numbers, so you skip the queue and get someone who knows the vehicle.
What’s inside
Five pages you’ll actually use.
- 01
Why the wrong part turns up
It is almost never sent in error — it is sent against an incomplete description. What that costs a workshop, and the thirty seconds that prevent it.
- 02
The eight-point checklist
VIN, build date, badge, body, side, colour code, driveline, part number — where each one lives on the car and why the counter needs it.
- 03
A fill-in job sheet
Ruled and labelled, so you can complete it at the car and read it straight down the phone. This is the page to print.
- 04
Every counter number
All 7 divisions with their direct lines, the makes each one carries, and our hours. Pin it above the bench.
- 05
Keeping the warranty intact
The first-fit steps on an engine or gearbox, and the short list of things that void a claim.